Question 1

What is Beyond Role Plays?

Accepted Answer

Beyond Role Plays is an AI platform that lets sales and service teams practice real customer conversations through lifelike audio role plays. It helps people build confidence and stronger communication habits through short, focused practice.

Question 2

What is an AI role play?

Accepted Answer

An AI role play is a simulated conversation with an AI character. You speak out loud, the character responds in real time, and you can practice customer interactions or difficult conversations in a safe space that feels natural and realistic.

Question 3

How is this different from traditional role play training?

Accepted Answer

AI role plays let people practice anytime without coordinating live sessions. The scenarios stay consistent, the feedback is immediate, and learners see clear success signals inside the conversation. When done well, this helps teams build reliable habits much faster than traditional role play training.

Question 4

Who uses Beyond Role Plays?

Accepted Answer

Organizations with customer-facing teams use the platform. This includes companies in franchise operations, construction, hospitality, utilities, financial services, and other service-focused industries.

Question 5

How does the platform work?

Accepted Answer

Learners speak to an AI character using their microphone. The system responds conversationally and scores key behaviours such as clarity, empathy, and problem-solving, helping people improve through guided practice.

Question 6

Are AI role plays safe for company data?

Accepted Answer

Yes. Conversations run in secure environments that protect company and customer information. Interactions are not used to train external models.

Question 7

Do learners need special equipment?

Accepted Answer

No. A standard computer or smartphone with a microphone is enough to complete the audio practice.

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